FAQ and Troubleshooting
Welcome to the FAQ and Troubleshooting guide for the People-Powered Agency! Here, you’ll find answers to common questions and quick solutions to help you navigate the platform smoothly. Whether you’re new or need support with a specific feature, this guide has you covered.
Frequently Asked Questions (FAQ)
1. How do I join an event?
To join an event, navigate to the Events section, browse upcoming events, and click on the one you’re interested in. Follow any participation guidelines specific to your membership level.
2. What’s the difference between the Choices, Preparation, and Delivery phases?
Each phase in the Changes Protocol has a unique purpose:
- Choices: Explore foundational topics, pose questions, and share insights.
- Preparation: Collaborate and refine ideas in structured threads.
- Delivery: Lead discussions to produce comprehensive, actionable outcomes.
3. How can I upgrade my membership?
To upgrade, go to your Profile under the Membership Details section. Select the membership level you’d like to upgrade to and follow the on-screen instructions.
4. How do I report an issue with another member?
If you experience or witness behavior that violates our Code of Conduct, please report it via the Support option in the platform menu, where our team will assist you in addressing the issue.
5. Can I message any member on the platform?
Messaging capabilities vary by membership level. Plus members can message other Plus members, while Pro members can message any member.
Troubleshooting Common Issues
1. I can’t access certain features or events. What should I do?
Feature access depends on your membership level. Review your Membership Details to check your permissions. If you should have access but don’t, try logging out and back in or contact Support.
2. My comments or threads aren’t appearing in Insights.
Comments and threads may take a moment to display. Refresh the page, and if the issue persists, check your internet connection or clear your browser cache.
3. I’m experiencing issues with the AI Agents.
If an AI Agent is unresponsive or not providing guidance, refresh the Console page. For persistent issues, report the problem to Support.
Contacting Support
If you’re unable to resolve an issue or have additional questions, our Support team is here to help. Contact us through the Support option in the platform menu, and we’ll assist you promptly.
Additional Resources
For more detailed guidance, explore the Intelligence section, where you’ll find articles and guides on platform navigation, events, insights, and more.
Thank you for being part of the People-Powered Agency! We’re here to ensure your experience is positive and rewarding, so don’t hesitate to reach out for support when needed.